Help & FAQ
FREQUENTLY ASKED QUESTIONS
What is this store's return and exchange policy ?
Yes we accept exchanges, however we do not accept returns for refunds. We allow exchanges within 10 days from the date the tracking number says it was delivered. Customer must email us an exchange request within the same week. When we receive and approve the request, we will email more details regarding the exchange. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item.
Do I have to pay the shipping fees to return the items or will you send me a return label?
Unfortunately we do not provide return labels, all shipping fees must be paid by the customer.
How long do I have to return my item(s)?
Please return the items within the next 10 days of the delivery date stated on the tracking information.
What will I receive for my return?
You will be receiving a store credit gift card that will be sent via email. We will add up the total spent on the items returned and include that amount in a store credit gift card. You will use this gift card to purchase your desired size exchange or any other exchange of your choice. We do not provide refunds for returns.
Do I save my tracking number to prove that I returned my items?
Yes please do! Unfortunately packages do get lost sometimes but with your return tracking information we will know that you did in fact return a package.
Can I return an item(s) in store?
Yes of course! Come on down and we’ll process your exchange here.
I’m missing an item or my items arrived damaged or with a defect!
Please email us email@example.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 10 day mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.
Do you ship worldwide ?
Yes we do! There is a flat rate charge for standard shipping and heavy goods shipping.
How long will it take to receive my order?
Domestic orders are processed within 3-8 business days (Monday thru Friday). We are closed on Saturdays and Sundays. International orders are processed between 3-10 business days. Depending on your location and the efficiency of your local post office. International ship time is between 1-5 weeks depending on your location and efficiency of your local post office.
My package has been lost . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost. Once your package leaves our premises we are not responsible for them as Canpar is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.
My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it?
Unfortunately there is a reship fee of $10 for orders that are returned due to incorrect address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. Due to an excess amount of orders being returned for these two reasons, we will no longer be reshipping packages at no cost. There will be a fee of $10 for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office.
All items on discount are final sale. Please take this into consideration before purchasing.
For any additional questions please email us firstname.lastname@example.org
Thank you for all the support!