Help Center

Help center

Mennillo will gladly accept returning items for store credit via gift card. Your gift card will be issued for the full value of your returned package in CAD and has no expiry date. All returns must be initiated by email info@mennillo.ca

All returns shipped back to us will be covered for orders from Canada, but the new shipment will be at the customers cost.

Exchanges are accepted within 14 days from the arrival of the package. Customer must email us for the exchange request. Once received  and approved the request, we will email more details regarding the exchange.

* Promo codes that are 15% off and less that are used on regular price items are considered to be regular price.

For products that are on sale we accept exchanges or credit via gift card. Please take note that return labels are fully covered by the customer.

Shipping carrier: Canada Post

Canada: 2-7 business days

International: 8-17 business days

Free shipping returns all over Canada.

** Please keep in mind that we reserve the right to cancel an order and offer a refund if the shipping is not convinient for us. Ex: Islands that don't have easy access for international shipping.

It will be a pleasure for us to help you modify your order if the order has not been shipped yet.

If you want to cancel an order please take into consideration that a refund is not possible but you can ask for a credit note.

For more help please send us an email asap info@mennillo.ca

You have 14 days after receiving the package for a request. Please contact us for further assistance info@mennillo.ca

Please take note that your package needs to reach our requirements.

-       All returns must be sent back in their original condition (unwashed, unworn, undamaged and with its labels.

If we receive an item that is not in its original condition we will not accept it and it will be returned to you at your own cost.

Canadian orders will not be charged duties.

Mennillo is not responsible for any imporr duties, customs and taxes for international shipments, as these are the responsibility of the purchaser.

Please contact your local customs office for further information.

We have a boutique in Laval for pickups or a private shopping experience to try on our products. Please contact us via email to book your appointment at info@mennillo.ca